At Twin Lights Medical, we are committed to getting you your items as quickly and as smoothly as possible. Our goal is 100% satisfaction; therefore, we have tried to address all potential questions and concerns.
Please read the following, so you know what to expect, and can plan your orders accordingly.
Standard ground shipping is FREE on most orders of $50.00 or more going to anywhere in the Continental United States. Orders below $50.00 ship at a low rate of $7.00 each.
Free shipping does not apply to international orders or to orders going to the following states and territories:
- Alaska (AK)
- Hawaii (HI)
- Puerto Rico (PR)
- American Samoa (AS)
- The Federated States of Micronesia (FM)
- Guam (GU)
- The Marshall Islands (MH)
- The Northern Mariana Islands (MP)
- Palau (PW)
- The Virgin Islands (VI)
Orders are processed within 24 hours. Rather than shipping items out of our own warehouse, Twin Lights Medical ships them directly from our suppliers or the manufacturers, which saves a lot of time and ensures that you get your order faster.
We do not ship on Saturdays, Sundays, or legal holidays.
Most items listed on our site are in stock. Most in-stock items go out within 24 hours, and are shipped to your destination from the closest in-stock warehouse. Sometimes, an order of multiple items may be shipped piecemeal from more than one warehouse, based on stock and availability, and might show up at your door in more than one box, and even on different days. This will not affect shipping charges. We do our best to provide you with accurate "Ship" times, based on the information provided to us by our distributors. Note that these times represent the number of business days until they finish processing your order and put it on the truck. Also note that the times are estimates only, and are subject to change. Once shipped, most orders are delivered, on average, in 1-3 business days. Some may take as long as 7 business days, depending on the location of the closest in-stock warehouse. If you have a time-sensitive situation, we recommend that you call us beforehand to arrange for Expedited Shipping.
Expedited shipping (in which we send your order with UPS via Next Day Air, Second Day Air, or 3 Day Select) is available for an additional fee. Costs for expedited shipping are based on the destination and point of origin, as well as the size and weight of your order. Note that even Expedited Shipping orders will not be delivered on weekends and holidays. Please contact us for information.
We will usually send you a fulfillment email and tracking numbers within 24-48 hours of shipping your order. Twin Lights Medical is committed to providing you with reliable, dependable service.
Please contact us with any comments or questions, and we will do our best to assist you.